Privacy policy

A CONTRACT OF TRUST BETWEEN RRS AND ITS CLIENTS

As part of its activities, and in compliance with the legislation in France and Europe, RRS undertakes to ensure the protection, confidentiality and security of its customers' personal data, and to respect their privacy.
Therefore, we undertake to comply with Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, as amended by the European Regulation 2016/679 of 27 April 2016 on the protection of personal data.
By using rrs-direct.com, you agree to the collection and use of your personal data in the manner described in the following charter.

WHY RRS PROCESSES YOUR DATA?

RRS only processes personal data for specific, explicit and legitimate purposes. RRS does not process this data in a manner incompatible with these purposes and undertakes to collect only the strictly necessary data.

In the context of these treatments, your data collected may be, in particular, the following:

Your first name, last name, address, e-mail, telephone;
Your billing and/or delivery address;
IP/Mac address;
“Cookies” login cookies;
Connection and navigation data;
Your purchase history on rrs-direct.com and/or in-store.

The mandatory or optional nature of the data is indicated to you when collecting an asterisk. Please note that some data is collected automatically because of your actions on rrs-direct.com.
This collection is necessary for the following purposes:

Manage client or user identity and authenticate
Manage online or in-store order processing
Manage the shipping and delivery of your order
Invoice and collect payments
Provide after-sales service
Handle complaints

RRS also processes data for purposes other than the strict sale of equipment or services. In this case, RRS ensures that it has a legitimate interest in carrying them out.
To this end, the objectives pursued by RRS are as follows:

Organize direct marketing operations.
Organize commercial events
Organize contests
Analyze the uses of offers and services to make proposals to its customers
Improve offers and customer relationship
Fight against fraud

Please note that RRS may process your data for statistical purposes. However, under no circumstances will RRS market your personal data even if they are anonymized.

DOES RRS USE COOKIES?

Yes, for more information on how RRS uses cookies on the website, Cookie Settings .

RRS KEEPS YOUR DATA FOR A SET PERIOD

Your personal data will be stored for the time necessary to fulfil the purpose for which it was collected. They will then be archived with restricted access, for an additional period, in connection with the periods of limitation and legal retention, for strictly limited reasons and authorized by law. They will then be deleted.

HOW IS YOUR DATA SECURED?

RRS ensures that your data is processed securely and confidentially, including when certain operations are carried out by subcontractors.
To this end, appropriate technical and organisational measures to prevent the loss, misuse, alteration and deletion of personal data concerning you are put in place. These measures are adapted according to the level of sensitivity of the data processed and the level of risk that the processing or its implementation presents.

THE MANAGEMENT OF YOUR PERSONAL DATA

At RRS, you are in control of your personal data
When you provide personal information to RRS, as part of the creation of a user or customer account, you have access to your data and you can update, modify or delete it at any time.

YOUR RIGHTS REGARDING THE PROTECTION OF YOUR DATA

In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, as amended by European Regulation 2016/679 of 27 April 2016 on the protection of personal data, you have several rights for the management of your data.

The right of access
You may request confirmation that personal data about you is or is not processed by us. If they are, you can request a copy.

The right of rectification
You can request the modification of your inaccurate information on our database.

The right to erasure
If you would like RRS to delete your information from its databases, please contact us.

The right to object and withdraw consent
You do not want to appear or no longer appear on a file of our databases, you can do so by exercising one of these rights at any time.

The right to limit processing
You can request the suspension of a treatment concerning you for the time of a verification.

The right to portability
It is the right to have their personal data transmitted, in a structured, commonly used and readable format for the computer, to ourselves or to another controller, where technically possible.

The right to set guidelines for the fate of data after your death
Without any instructions from you, after a certain period of inactivity, RRS deletes your data. However, your heirs may exercise the rights to your data after your death.

The right to lodge a complaint with the CNIL
You may lodge a complaint if you consider that the processing of your personal data constitutes a violation of the regulations. If you would like more information about your rights, and more specifically about this last right, please visit the website of the Commission Nationale de l'Informatique et des Libertés. (https://www.cnil.fr/en/comprendre-vos-droits)

To assert your rights, you can contact us directly

Either by mail to the following address:
RRS
ZAE de l'Orthus
34270 Sauteyrargues - France

Or to this e-mail dedicated to your privacy: donnees-personnelles@rrspro.com